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Practical information
How do I know if I need a passport and a visa for the destination I am visiting?
What times are presented?
What should I be aware of if my return trip consists of two single tickets?
When I booked my trip I did not receive my receipt by email, what should I do?
How can I check the relevant flight times?

Before I book
Why do I get an error message saying that there are no seats left at the price I want to book for?
How can I book a ticket for my baby?
Do I have to write all the names shown in my passport in my booking?
How many people can I book for at the same time?
What does buying a Service Package from you mean?
What times are presented?
Can I book a special meal, my seat on the flight or add my frequent flyer card?
My previous search is still there, why can't I change it?
If I want to book for my unborn child, what should I do?
Why do I have to pay tax on airline tickets?
How long in advance can I book my flight?
Is it possible to only use certain parts of the trip, for example to miss the outward journey and only use the return part if I have bought a return ticket?
How are the prices shown in the search results when I am making a booking?
How can I be sure that I have enough time to change if I have a stopover?
Can I take a pet with me on my trip?
Can I book a ticket if I am under 18 years’ old?

Payment
Can prices on the website change?
Can I pay for my trip with more than one card?
Should I be worried about using my credit card number on the internet?
When I am paying with a debit or credit card you ask me to enter a CVV code. What is the CVV code and where can I find it?
Why do I have to pay tax on airline tickets?

Rebooking
How can I change my flight with a Flexible Ticket?
What does a Flexible Ticket mean?
What does “low cost flight” mean?
Can I change my flight tickets with the airline if I have a Flexible Ticket?
Why have I received changed times for my trip?
Is it possible to only use certain parts of the trip, for example to miss the outward journey and only use the return part if I have bought a return ticket?
I have spelled my name incorrectly, can I change it?
Can I change my flight booking?

Cancellations
How do I cancel my trip if I have cancellation protection?
What does “low cost flight” mean?
Can I cancel my trip without cancellation protection?
Is it possible to only use certain parts of the trip, for example to miss the outward journey and only use the return part if I have bought a return ticket?
If you have informed me that I will receive a refund, how will this work?

Hotels and rental cars
I have not received my hotel/rental car voucher, what should I do?
How can I change or cancel my hotel/rental car reservation?
What happens if my flight lands after midnight and I have booked a rental car?
Where can I find my car rental voucher?

Baggage and Assistance
Can I book assistance for my child travelling alone?
Can I book a special meal, my seat on the flight or add my frequent flyer card?
What does “low cost flight” mean?
I need assistance when I am travelling, can you help me ?
I booked a trip with you and lost my baggage. What should I do?
Can I take a pet with me on my trip?
How much baggage can I take with me?

My booking
Where can I find my ticket and what documents do I need to take with me on my trip?
How can I check the relevant flight times?
What times are presented?
How can I be sure that I have enough time to change if I have a stopover?
Can I check in online?
What is the difference between non-stop flights, direct flights and flights with a stopover?
Why do I always need to have a valid passport and visa when I am travelling abroad?
Is food always served on the flight?

Insurance
If something happens on my trip and I have taken out travel insurance, who should I contact?

Travelling with children
How can I book a ticket for my baby?
What does “low cost flight” mean?
Can I book a ticket if I am under 18 years’ old?
If I want to book for my unborn child, what should I do?
I will be travelling with a baby. Do I need any specific information?

Our products and services
What does a Flexible Ticket mean?
How can I change my flight with a Flexible Ticket?
What does “low cost flight” mean?
Why can't I find my booking on my account, how can I log in?
Why is the verification email empty and why can't I open the email?
How can I unsubscribe from the newsletter?
What does buying a Service Package from you mean?

After travel
Who should I submit my claim for compensation to if there are travel disruptions?
What should I do if I want to make a complaint about the provision of airline tickets?
If something happens on my trip and I have taken out travel insurance, who should I contact?
Can I receive a refund if I lose out on working time or holidays as a result of changes to the schedule?
If you have informed me that I will receive a refund, how will this work?
I booked a trip with you and lost my baggage. What should I do?
I am not satisfied with my hotel stay or my rental car, can I give my feedback to you?
I want to give feedback about my trip once I have returned home, how should I do this?

Travel alerts
How do I know if my flight is cancelled?
Who should I submit my claim for compensation to if there are travel disruptions?